Thanks! We never even explored using views other than Best Practice so I had not even looked at these configuration options. Now I understand that it is an ITSM thing and not AR System. I was trying to figure out where it is done in AR System.
https://docs.bmc.com/docs/display/public/change81/Setting+the+application+view Jason On Fri, Oct 11, 2013 at 6:02 AM, Boyd, Rebecca <[email protected]> wrote: > ** > My experience with disappearing fields came when I added a custom view to > HPD:Help Desk but did not register it. > > Look at: > > View Selection Framework - View Definition: I'd search for records to > see what's there. All of the OOB views should be there, like Best Practice > and Default User. > > View Selection Framework - Deploy View: You may or may not have much > listed here. > > Specific views can also be specified when using the client: Tools > > Options > Advanced > Default Form View > > or in the AR System User Preference form: Advanced > Default Form View. > > HTH, > > Rebecca > > > > > On Fri, Oct 11, 2013 at 2:14 AM, Jason Miller <[email protected]>wrote: > >> ** >> Hi Rebecca, I am trying to figure out where a view would be registered. >> Maybe I just need to go to bed but I am lost on this one. Can you help me >> understand where to register a view? >> >> Jason >> >> >> On Wed, Oct 9, 2013 at 7:34 AM, Boyd, Rebecca <[email protected]> wrote: >> >>> ** >>> If you are doing any work with views make sure they are registered. >>> >>> >>> On Wed, Oct 9, 2013 at 8:29 AM, SUBSCRIBE arslist Chuck Benesh < >>> [email protected]> wrote: >>> >>>> Hi, >>>> >>>> We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, >>>> we've been having an issue with Remedy displaying a "corrupted" incident >>>> form. Fields are missing, or in the wrong place. The attachment shows a >>>> current example, where the Assignee field displays instead of the Summary >>>> field. If they user enters a value and submits, they get an error that >>>> Summary can't be blank. >>>> >>>> There is a lot more I could say about this, and what we've tried. But, >>>> I'm wondering if anybody else has seen this, and been able to fix it. >>>> >>>> Thanks, >>>> >>>> Chuck >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> "Where the Answers Are, and have been for 20 years" >>>> >>> >>> >>> >>> -- >>> Rebecca Boyd >>> Application Administrator >>> Wake Forest University >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
