You have to be very, very careful because there is workflow that keys off the View name. Don't do it unless you have a compelling reason. My reason was a vision independent user.
On Fri, Oct 11, 2013 at 3:03 PM, Jason Miller <jason.mil...@gmail.com>wrote: > ** > Thanks! We never even explored using views other than Best Practice so I > had not even looked at these configuration options. Now I understand that > it is an ITSM thing and not AR System. I was trying to figure out where it > is done in AR System. > > > https://docs.bmc.com/docs/display/public/change81/Setting+the+application+view > > Jason > > > On Fri, Oct 11, 2013 at 6:02 AM, Boyd, Rebecca <boy...@wfu.edu> wrote: > >> ** >> My experience with disappearing fields came when I added a custom view to >> HPD:Help Desk but did not register it. >> >> Look at: >> >> View Selection Framework - View Definition: I'd search for records to >> see what's there. All of the OOB views should be there, like Best Practice >> and Default User. >> >> View Selection Framework - Deploy View: You may or may not have much >> listed here. >> >> Specific views can also be specified when using the client: Tools > >> Options > Advanced > Default Form View >> >> or in the AR System User Preference form: Advanced > Default Form View. >> >> HTH, >> >> Rebecca >> >> >> >> >> On Fri, Oct 11, 2013 at 2:14 AM, Jason Miller <jason.mil...@gmail.com>wrote: >> >>> ** >>> Hi Rebecca, I am trying to figure out where a view would be registered. >>> Maybe I just need to go to bed but I am lost on this one. Can you help me >>> understand where to register a view? >>> >>> Jason >>> >>> >>> On Wed, Oct 9, 2013 at 7:34 AM, Boyd, Rebecca <boy...@wfu.edu> wrote: >>> >>>> ** >>>> If you are doing any work with views make sure they are registered. >>>> >>>> >>>> On Wed, Oct 9, 2013 at 8:29 AM, SUBSCRIBE arslist Chuck Benesh < >>>> chuck.ben...@cdw.com> wrote: >>>> >>>>> Hi, >>>>> >>>>> We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, >>>>> we've been having an issue with Remedy displaying a "corrupted" incident >>>>> form. Fields are missing, or in the wrong place. The attachment shows a >>>>> current example, where the Assignee field displays instead of the Summary >>>>> field. If they user enters a value and submits, they get an error that >>>>> Summary can't be blank. >>>>> >>>>> There is a lot more I could say about this, and what we've tried. But, >>>>> I'm wondering if anybody else has seen this, and been able to fix it. >>>>> >>>>> Thanks, >>>>> >>>>> Chuck >>>>> >>>>> >>>>> _______________________________________________________________________________ >>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>>> "Where the Answers Are, and have been for 20 years" >>>>> >>>> >>>> >>>> >>>> -- >>>> Rebecca Boyd >>>> Application Administrator >>>> Wake Forest University >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> >> >> -- >> Rebecca Boyd >> Application Administrator >> Wake Forest University >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
