Thanks Ryan I already have the ticket id with me I Just needed the def file to cross verify the fix provide,as the issue mentioned is very similar to what we can see in our environment On 10 Oct 2013 00:11, "Downing, Ryan" <[email protected]> wrote:
> ** > > Hi Rajesh,**** > > ** ** > > Call up support and work with them to get the attached definition files. * > *** > > ** ** > > I will send you the issue number you need to reference in a separate > thread.**** > > ** ** > > This is not a defect or KA, it is a customer created issue through support. > **** > > ** ** > > This issue was closed in January 2010.**** > > ** ** > > Hope this helps J**** > > Ryan.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Rajesh Nair > *Sent:* Wednesday, October 09, 2013 2:26 PM > *To:* [email protected] > *Subject:* Re: SW00308322**** > > ** ** > > ** **** > > To add more this ticket wasn't raised by me or any of my colleagues**** > > On 9 Oct 2013 22:25, "Rajesh Nair" <[email protected]> wrote:**** > > Hello list > Was seaching in bmc KB for any thing related to our ongoing issue related > to sla > Why going through KB i came across the this fix and they have said you can > find the def in the related ticket id 3303385 > I tried my best to get this information but to vain > Is there a way i can get this def file from from the ticket?**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
