Hi All, I have been experimenting with Tasks/Templates/Group Templates for a good chunk of the day and have not been able to get the desired flow. Basically I want to create a Work Order, use a Task Group Template and then once the Status of the Work Order is set In-Progress, the tasks are assigned one at a time in order without further human intervention.
I am doing this with Work Orders but should apply to the other applications. I want to create 5 Task Templates and put them in a Task Group Template, sequenced 1-5. Each Task is for a different Assigned Group and the Assignee is blank. Can't use the assignment engine to assign to a person. What happens OOB: When the status of Work Order to In-Progress, the Status of the first Task changes to Pending/Assignment and 2-5 are Staged. Then someone has to set the Status to Assigned. Once the first Task is Closed, the second becomes Pending/Assignment and someone has to assign that one out. Same for tasks 3-5. What I need to have happen: When the status of Work Order to In-Progress, the Status of the first Task changes to Assigned and 2-5 are Staged. Then when the first Task is Closed, the second becomes Assigned. Same for tasks 3-5. Is that possible? I would think so and I am just not getting what the guide is saying. ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
