Hi,
You can try the following steps to achieve the requirement:
--Disable the OOTB filter : TMS:TAS:ActiveToPendingAssigned
--Change the Run-If qualification of TMS:TAS:ActiveToAssigned to
('DB.Status' = "Staged") AND ('TR.State' = "Active") AND ('TaskType' =
"Manual")
Hope this will help you.
--
Regards,
Prathamesh S.
Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, October 15, 2013 11:58 PM
To: arslist@ARSLIST.ORG
Subject: Template Assignment Flow
**
Hi All,
I have been experimenting with Tasks/Templates/Group Templates for a good
chunk of the day and have not been able to get the desired flow. Basically I
want to create a Work Order, use a Task Group Template and then once the
Status of the Work Order is set In-Progress, the tasks are assigned one at a
time in order without further human intervention.
I am doing this with Work Orders but should apply to the other applications.
I want to create 5 Task Templates and put them in a Task Group Template,
sequenced 1-5. Each Task is for a different Assigned Group and the Assignee
is blank. Can't use the assignment engine to assign to a person.
What happens OOB: When the status of Work Order to In-Progress, the Status
of the first Task changes to Pending/Assignment and 2-5 are Staged. Then
someone has to set the Status to Assigned. Once the first Task is Closed,
the second becomes Pending/Assignment and someone has to assign that one
out. Same for tasks 3-5.
What I need to have happen: When the status of Work Order to In-Progress,
the Status of the first Task changes to Assigned and 2-5 are Staged. Then
when the first Task is Closed, the second becomes Assigned. Same for tasks
3-5.
Is that possible? I would think so and I am just not getting what the guide
is saying.
ARS 7.6.04 SP3
ITSM 7.6.04 SP3
Thanks
Mark
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