Well I don’t think users/managers are going to like any of the auto-assignment options, so that might lead to a business process change. On a similar note, is there a way in a Task Template to set the Assigned Group and Assignee to read the values from the Parent Work Order?
As an example, I create a Task Template. Then I create a Work Order and assign it to myself (My Group & Me). When I use the template, in the task created the Assigned Group is “My Group” and the Assignee is “Me”. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, October 15, 2013 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Template Assignment Flow ** In order for the task to go to "Assigned" you need to have an assignee. In order to do that, you will probably need to use the round robin assignment option. Then, you would set up all your tasks in a sequence of 1-5 in the task group. Is that what you're looking for? Sent from my iPhone On Oct 15, 2013, at 2:28 PM, "Brittain, Mark" <mbritt...@navisite.com<mailto:mbritt...@navisite.com>> wrote: ** Hi All, I have been experimenting with Tasks/Templates/Group Templates for a good chunk of the day and have not been able to get the desired flow. Basically I want to create a Work Order, use a Task Group Template and then once the Status of the Work Order is set In-Progress, the tasks are assigned one at a time in order without further human intervention. I am doing this with Work Orders but should apply to the other applications. I want to create 5 Task Templates and put them in a Task Group Template, sequenced 1-5. Each Task is for a different Assigned Group and the Assignee is blank. Can’t use the assignment engine to assign to a person. What happens OOB: When the status of Work Order to In-Progress, the Status of the first Task changes to Pending/Assignment and 2-5 are Staged. Then someone has to set the Status to Assigned. Once the first Task is Closed, the second becomes Pending/Assignment and someone has to assign that one out. Same for tasks 3-5. What I need to have happen: When the status of Work Order to In-Progress, the Status of the first Task changes to Assigned and 2-5 are Staged. Then when the first Task is Closed, the second becomes Assigned. Same for tasks 3-5. Is that possible? I would think so and I am just not getting what the guide is saying. ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
