We have had this before and found that it only happens to people with the Administrator security group. If clearing the browser cache doesn't fix it then you have to flush the midtier cache.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Thursday, October 17, 2013 4:38 AM To: arslist@ARSLIST.ORG Subject: Re: CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START' ** Clear your browser cache. To clear the browser cache on IE, follow these steps: Logout of Remedy. Hit the F12 key. When the Developer Tools open, click Cache on the menu (CTRL + R). In the Cache menu, select "Clear browser cache . . ." Click OK in the dialog. Close the browser. Open a new browser, log into Remedy. Tips Dedicate a browser to Remedy use. Logout of the application and close the browser at the end of the day. Routinely clear the browser cache. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel Sent: Thursday, October 17, 2013 3:47 AM To: arslist@ARSLIST.ORG Subject: CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START' ** Hi I receive the error below when I select Assigned to my Selected Groups on ITSM. I am using Internet Explorer 9 and ITSM version 7.6.4. Please assist. Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.za <mailto:name.surn...@eoh.co.za> | www.eoh.co.za <http://www.eoh.co.za/> Consulting | Technology | Outsourcing ________________________________ This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries ("EOH"). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimer <http://www.eoh.co.za/live/content.php?Item_ID=1746> ________________________________ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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