Thanks to all of you with your feedback. The problem was Resolved after flushing the mid-tier cache.
[Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 [email protected]<mailto:[email protected]> | www.eoh.co.za<http://www.eoh.co.za/> Consulting | Technology | Outsourcing From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dariusz Kuzara Sent: 17 October 2013 11:25 PM To: [email protected] Subject: Re: CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START' ** There is Knowledge Article addressing the problem (KA371654) https://kb.bmc.com/infocenter/index?page=content&id=KA371654 The advice was to flush the Mid-Tier cache. (if clearing the browser cache does not help, which doesn't). However, flushing the Mid-Tier cache has bad impact on performance for the users. I shall not quote the KA (due to possible copyrights ;) ) Best regards, Dariusz Kuzara ** Or.... CTRL+Shift+Delete will bring up the clear <browser specific name> in IE, Firefox and Chrome. For IE: CTRL+Shift+Delete then ALT+D For Firefox: CTRL+Shift+Delete then Enter For Chrome: CTRL+Shift+Delete then Enter Jason On Thu, Oct 17, 2013 at 4:37 AM, Hennigan, Sandra <[email protected]><mailto:[email protected]>> wrote: ** Clear your browser cache. To clear the browser cache on IE, follow these steps: Logout of Remedy. Hit the F12 key. When the Developer Tools open, click Cache on the menu (CTRL + R). In the Cache menu, select "Clear browser cache . . ." Click OK in the dialog. Close the browser. Open a new browser, log into Remedy. Tips Dedicate a browser to Remedy use. Logout of the application and close the browser at the end of the day. Routinely clear the browser cache. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Fazila Patel Sent: Thursday, October 17, 2013 3:47 AM To: [email protected]<mailto:[email protected]> Subject: CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START' ** Hi I receive the error below when I select Assigned to my Selected Groups on ITSM. I am using Internet Explorer 9 and ITSM version 7.6.4. Please assist. Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107<tel:%2B27%20%2810%29%20241%207107> | cell: +27 82 922 2322<tel:%2B27%2082%C2%A0922%202322> [email protected]<mailto:[email protected]> | www.eoh.co.za<http://www.eoh.co.za/> Consulting | Technology | Outsourcing ________________________________ This e-mail transmission contains confidential information, which is the property of EOH Holdings Limited and its subsidiaries ("EOH"). No person, other than the recipient (so indicated by the sender) may use or disclose the contents of this message, links or attachments hereto, to any person whatsoever. Unauthorised disclosure and/or use may result in civil and criminal liability. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them to be the views of any such entity. The disclaimer forms part of the content of this e-mail in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Refer to EOH Disclaimer<http://www.eoh.co.za/live/content.php?Item_ID=1746> ________________________________ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Pozdrawiam, Dariusz Kuzara _ARSlist: "Where the Answers Are" and have been for 20 years_ Note: This message is for the named person's use only. It may contain confidential, proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. EOH and any of its subsidiaries each reserve the right to monitor all e-mail communications through its networks. Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorized to state them to be the views of any such entity. Thank You. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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