There is Knowledge Article addressing the problem (KA371654)
https://kb.bmc.com/infocenter/index?page=content&id=KA371654
The advice was to flush the Mid-Tier cache. (if clearing the browser cache does
not help, which doesn't).
However, flushing the Mid-Tier cache has bad impact on performance for the
users.
I shall not quote the KA (due to possible copyrights ;) )
Best regards,
Dariusz Kuzara
**
Or.... CTRL+Shift+Delete will bring up the clear <browser specific name> in
IE, Firefox and Chrome.
For IE: CTRL+Shift+Delete then ALT+D
For Firefox: CTRL+Shift+Delete then Enter
For Chrome: CTRL+Shift+Delete then Enter
Jason
On Thu, Oct 17, 2013 at 4:37 AM, Hennigan, Sandra <[email protected]
<mailto:[email protected]>> wrote:
**
Clear your browser cache.
To clear the browser cache on IE, follow these steps:
Logout of Remedy.
Hit the F12 key.
When the Developer Tools open, click Cache on the menu (CTRL + R).
In the Cache menu, select "Clear browser cache . . ."
Click OK in the dialog.
Close the browser.
Open a new browser, log into Remedy.
Tips
Dedicate a browser to Remedy use.
Logout of the application and close the browser at the end of the day.
Routinely clear the browser cache.
Thank you,
Sandra Hennigan
Remedy Developer
*From:*Action Request System discussion list(ARSList)
[mailto:[email protected] <mailto:[email protected]>] *On Behalf Of
*Fazila Patel
*Sent:* Thursday, October 17, 2013 3:47 AM
*To:* [email protected] <mailto:[email protected]>
*Subject:* CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START'
**
Hi
I receive the error below when I select Assigned to my Selected Groups on
ITSM. I am using Internet Explorer 9 and ITSM version 7.6.4. Please
assist.
Description: EOH CMYK small
Fazila Patel
Remedy Administrator
EOH Managed Services PS
*tel:*+27 (10) 241 7107 <tel:%2B27%20%2810%29%20241%207107> | *cell:* +27
82 922 2322 <tel:%2B27%2082%C2%A0922%202322>
[email protected] <mailto:[email protected]> | www.eoh.co.za
<http://www.eoh.co.za/>
**
*Consulting | Technology | Outsourcing*
//
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_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
--
Pozdrawiam,
Dariusz Kuzara
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