Hi,
I would install a new 8.1 server and then user RRR|Chive to migrate all your
data over. This will reduce the cut-over time to an hours or so.
If you are completely custom, and have very few, and well documented, changed
to the core forms such as User or Group, you can skip the best practice
conversion thing.
In any event, I would just do it in 8.1 manually. Mark your objects and
right-click -> convert to Custom. Then do the overlays manually on BMC objects
you might have changed.
I have done the above myself a couple of times, and I know many sites have
done so. I have a client of mine doing exactly this right now. They are going
from 7.5 though, but they still chose to installed a clean 8.1 server.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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> We have some AR System 7.1 servers (all custom forms, no ITSM) that we want to
> upgrade to 8.1. We currently are using only the UT as the client, but will be
> adding a mid-tier server as at least a potential front-end, since after 8.1,
> it's entirely possible that APIs/DLLs might change and cause the client to be
> unusable even for custom forms.
>
> What we're looking for and not finding is the upgrade path for AR System. Can
> we go straight to 8.1 in one shot, or do we need to stop first at an
> intermediate version? I would suspect that it's recommended to stop at 7.6.x
> to add the proper overlay status to the forms, but if they'll never be
> upgraded by BMC, I fail to see the requirement of that.
>
> Rick Cook
> Sr. Remedy ITSM Architect
> TeleCommunication Systems Inc.
>
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