It's a slight change of topic, but in my organization we use the Corporate ID for the menu on Customer*+ on Incidents, and instead of using an actual Corporate ID, I just use the format of "Lastname, Firstname (Department)" because while you may have two people with the same name, you usually won't have them in the same department. Also, I have it set up to set the Known As (I forget if that's what it's called in Remedy) to overwrite the first name because a large percentage of the men in my company don't go by their real first names.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of laurent matheo Sent: Friday, October 18, 2013 8:07 AM To: [email protected] Subject: Re: OT - All time great error messages - Just for fun! ** I'm coding a program that checks BMC foundation data and I enforced a unicity on « first name + middle name + last name » and a customer told that « BMC Doesn't do that », here was my reply: Yeah but it's so dirty to have that... And then later customers complain people of service desk have a lot of problems identifying people... The check is done with middle name, so the point would be to have "John Henry Smith ». If there are two John Smith with the same middle name, I would consider suing my dad for cheating on my mom and having a queer sense of humour :) No answer yet... De : Gordon Frank <[email protected]<mailto:[email protected]>> Répondre à : <[email protected]<mailto:[email protected]>> Date : vendredi 18 octobre 2013 15:00 À : <[email protected]<mailto:[email protected]>> Objet : OT - All time great error messages - Just for fun! ** This might be fun on a Friday! The best\non-useful error message I have ever seen was on an old Data General RDOS Mini-Computer (remember those?) A "system level" violation came back and said: >Error: You Can't Do That BMC Remedy is full of these and they need to at least point you to an object or a line in the object. But, it's cheaper to just say, "You can't do that." (Unrecognized server information) Gordon ________________________________ From: "LJ LongWing" <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Sent: Friday, October 18, 2013 8:14:41 AM Subject: Re: A bit of Friday humour in BMC's Error messages ** What code is giving this? On Oct 18, 2013 12:40 AM, "Ben Chernys" <[email protected]<mailto:[email protected]>> wrote: ** I just got the following errors with the 8.1 API against an 8.1 server (VERSION = 8.1.00 201301251157) ARGetServerInfo ==> 2, 123, Unrecognized server information tag 358 ARGetServerInfo ==> 2, 123, Unrecognized server information tag 357 ARGetServerInfo ==> 2, 123, Unrecognized server information tag 356 ARGetServerInfo ==> 2, 123, Unrecognized server information tag 355 ARGetServerInfo ==> 2, 123, Unrecognized server information tag 354 These are the new ones for 8.1. The humour comes from the 7.6.04 Error Messages Guide: 123 Unrecognized server information tag. Error You specified a code for server information that was not recognized. Verify that the #define statements in the include file ar.h have a list of all valid codes that can be specified. Yup. Verified. The 8.1 ar.h does not have a list of valid codes :) Ben Chernys Senior Software Architect [logoSthInc-sm] Canada / Deutschland Mobile: +49 171 380 2329<tel:%2B49%20171%20380%202329> GMT + 1 + [ DST ] Email: [email protected]<mailto:[email protected]> Web: www.softwaretoolhouse.com<http://www.softwaretoolhouse.com/> We are a BMC Technology Alliance Partner. Check out Software Tool House's free Diary Editor and out Freebies Section for ITSM 7.6.04, 8.0, and 8.1 Fields spreadsheets. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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