Kathy thanks for your email. With Infrastructure Change User access the user will be permitted to open, query, submit and modify Infrastructure Change Requests.
So yes as mostly used practices Change User submits and fill in all the related task for the developer in your organization. When any CRQ needs to be performed it may have some tasks that the assigned person (ex: Developer) needs to perform at a specific time period. Those details should be available to the CM User by the development team in advance with the person performing them. Change Coordinator/Manager checks the Risk and drives the CRQ or in short supersedes CM User. The CRQ needs to be assigned to the CM Manager with the Coordinator, and all the CM User needs is to write the details and submit on there behalf. When the CRQ comes in Implementation, or if you have task phase enabled, then the task gets activated for the Developer. Hope this helps. Regardss, Kunal On Mon, Oct 28, 2013 at 7:42 PM, Kathy Morris <[email protected]>wrote: > ** > > Hi,**** > > ** ** > > When a user has a change request within your organization, does the > Developer write up the CR for the user?**** > > My experience has always been the user writes up the request since it is > their business requirement. Normally the developer is assigned a task. > Just curious how other business are handling Change Management.**** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
