You can have the best of both worlds if you also use SRM. Developers can open CRQs directly, and users can go to a simplified form in SRM for enhancement requests that fill out the shell of a CRQ, which goes to a support group who assign the Change Coordinator to fill out the rest of the details and manage it like a normal change. That's how we do it in my organization.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Monday, October 28, 2013 9:12 AM To: [email protected] Subject: Change Management ** Hi, When a user has a change request within your organization, does the Developer write up the CR for the user? My experience has always been the user writes up the request since it is their business requirement. Normally the developer is assigned a task. Just curious how other business are handling Change Management. _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
