Kathy:
I think it depends upon a number of factors, including the nature of the change.
For example, if it is for truly a new "business" feature or change, then the business owner (or user) should be the one to initiate the change request.
If the change is for system maintenance (ex. database work, update OS on the server, patching, etc.) , the developer usually submits with the business owner approving and/or being aware (ex. No Impact changes).
I don't believe there is one "correct" answer for this. The key item to enforce, however, is that the business owner is informed and/or involved in Business Approval phase. (either through approval or CABs), independent of who submits the change.
Terry
on Oct 28, 2013, kunal das <[email protected]> wrote:
**Kathy thanks for your email._ARSlist: "Where the Answers Are" and have been for 20 years_With Infrastructure Change User access the user will be permitted to open, query, submit and modify Infrastructure Change Requests.So yes as mostly used practices Change User submits and fill in all the related task for the developer in your organization.When any CRQ needs to be performed it may have some tasks that the assigned person (ex: Developer) needs to perform at a specific time period. Those details should be available to the CM User by the development team in advance with the person performing them.Change Coordinator/Manager checks the Risk and drives the CRQ or in short supersedes CM User.The CRQ needs to be assigned to the CM Manager with the Coordinator, and all the CM User needs is to write the details and submit on there behalf. When the CRQ comes in Implementation, or if you have task phase enabled, then the task gets activated for the Developer.Hope this helps.Regardss, Kunal
On Mon, Oct 28, 2013 at 7:42 PM, Kathy Morris <[email protected]> wrote:
**_ARSlist: "Where the Answers Are" and have been for 20 years_Hi,
When a user has a change request within your organization, does the Developer write up the CR for the user?
My experience has always been the user writes up the request since it is their business requirement. Normally the developer is assigned a task. Just curious how other business are handling Change Management.
