Terry, One problem I have with the BMC's provided historical license usage form is that it doesn't cover 'all' users...only users with write licenses...why does this matter you ask? Well, Read and Read Restricted users are completely valid users of the system, but because their licenses don't cost anything, BMC doesn't deign it necessary to track their usage. As such, you can't track 'all' of your users through this method. A simple Active Link that makes a service call to a login audit form any time 'selected' forms are opened will track all of your users that utilize 'main' forms.
On Mon, Oct 28, 2013 at 11:30 AM, [email protected] < [email protected]> wrote: > ** > You can investigate this: > > On the ARSystem Server configuration tab - enable the field : License > Tracking > > Peridocially check the form called " ARSystem Administration: License > Review" form for entries (userids) that do not appear in this form that > appear in your User or appropriate CTM:People form. A quick outer join > would give you the details. > > Check the admin manual for details on the License Tracking setting. > > Terry > > > > on Oct 28, 2013, *SUBSCRIBE ARSLIST theReel* <[email protected]> wrote: > > Hi Guys, > > Is there a way to determine when a user last logged into Remedy/ITSM > without having to enable the user logs. Basically I want to identify any > user accounts that have not logged into Remedy in X months. > > We have a multi-tenant ITSM 8.1 environment and do not have full control > of our user base leaving procedures. So if someone with a Remedy account > was to leave one of our customers and they do not notify us then that > persons account will remain active. To mitigate against this we are > planning to supply the customers with an active users report to check and > want to include the last time they each logged on and any other useful > information. > There is the user-cache table which has a timestamp column but that only > seems to be updated when the user account is updated/changed and not when > they login. > > Any ideas how I could achieve this or how do you identify unused accounts? > > Thanks > Tony > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
