Hi,
Even more importantly, from a cost perspective, the AR System Historical
License Usage form does not track FLOATING-READ licenses, only FIXED-WRITE and
FLOATING-WRITE...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Terry,
> One problem I have with the BMC's provided historical license usage form is
> that it doesn't cover 'all' users...only users with write licenses...why
> does this matter you ask? Well, Read and Read Restricted users are
> completely valid users of the system, but because their licenses don't cost
> anything, BMC doesn't deign it necessary to track their usage. As such,
> you can't track 'all' of your users through this method. A simple Active
> Link that makes a service call to a login audit form any time 'selected'
> forms are opened will track all of your users that utilize 'main' forms.
>
>
> On Mon, Oct 28, 2013 at 11:30 AM, [email protected] <
> [email protected]> wrote:
>
>> **
>> You can investigate this:
>>
>> On the ARSystem Server configuration tab - enable the field : License
>> Tracking
>>
>> Peridocially check the form called " ARSystem Administration: License
>> Review" form for entries (userids) that do not appear in this form that
>> appear in your User or appropriate CTM:People form. A quick outer join
>> would give you the details.
>>
>> Check the admin manual for details on the License Tracking setting.
>>
>> Terry
>>
>>
>>
>> on Oct 28, 2013, *SUBSCRIBE ARSLIST theReel* <[email protected]> wrote:
>>
>> Hi Guys,
>>
>> Is there a way to determine when a user last logged into Remedy/ITSM
>> without having to enable the user logs. Basically I want to identify any
>> user accounts that have not logged into Remedy in X months.
>>
>> We have a multi-tenant ITSM 8.1 environment and do not have full control
>> of our user base leaving procedures. So if someone with a Remedy account
>> was to leave one of our customers and they do not notify us then that
>> persons account will remain active. To mitigate against this we are
>> planning to supply the customers with an active users report to check and
>> want to include the last time they each logged on and any other useful
>> information.
>> There is the user-cache table which has a timestamp column but that only
>> seems to be updated when the user account is updated/changed and not when
>> they login.
>>
>> Any ideas how I could achieve this or how do you identify unused accounts?
>>
>> Thanks
>> Tony
>>
>>
>> _______________________________________________________________________________
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>>
>>
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>
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