Hi,
Unfortunately the UserInfo-API-call does not give you information about if a
FLOATING-READ has been granted because of a lack of licenses on the server, or
because the user did not yet access any form data.
I have also written a polling tool that produces a log file based periodic
API-calls. Except for the above mentioned lack, it works great.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> I wrote something with java api a few years back that would track the user
> login, license consumed, whether they were denied a token because there were
> not enough available at the time, and then correlate it with which
> company/org, and other things that mattered in an MSP environment. It ran as
> java plugin and updated data into data form(s) in Remedy for historical
> purposes. This is independent of ITSM, user log, and statistics. It was a fun
> bit of code to write. I don't have it any longer but if there is enough
> interest I'm sure I could reconstitute it.
>
> Eric Roys
> Solutions Engineer
>
> Avnet Services (formerly Seamless Technologies Inc.)
> [email protected]
> www.seamlessti.com
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
> Sent: Monday, October 28, 2013 2:56 PM
> To: [email protected]
> Subject: Re: How to determine when a user last logged in
>
> Hi,
>
> Even more importantly, from a cost perspective, the AR System Historical
> License Usage form does not track FLOATING-READ licenses, only FIXED-WRITE and
> FLOATING-WRITE...
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Terry,
>> One problem I have with the BMC's provided historical license usage
>> form is that it doesn't cover 'all' users...only users with write
>> licenses...why does this matter you ask? Well, Read and Read
>> Restricted users are completely valid users of the system, but because
>> their licenses don't cost anything, BMC doesn't deign it necessary to
>> track their usage. As such, you can't track 'all' of your users
>> through this method. A simple Active Link that makes a service call to a
>> login audit form any time 'selected'
>> forms are opened will track all of your users that utilize 'main' forms.
>>
>>
>> On Mon, Oct 28, 2013 at 11:30 AM, [email protected] <
>> [email protected]> wrote:
>>
>>> **
>>> You can investigate this:
>>>
>>> On the ARSystem Server configuration tab - enable the field : License
>>> Tracking
>>>
>>> Peridocially check the form called " ARSystem Administration: License
>>> Review" form for entries (userids) that do not appear in this form
>>> that appear in your User or appropriate CTM:People form. A quick
>>> outer join would give you the details.
>>>
>>> Check the admin manual for details on the License Tracking setting.
>>>
>>> Terry
>>>
>>>
>>>
>>> on Oct 28, 2013, *SUBSCRIBE ARSLIST theReel* <[email protected]> wrote:
>>>
>>> Hi Guys,
>>>
>>> Is there a way to determine when a user last logged into Remedy/ITSM
>>> without having to enable the user logs. Basically I want to identify
>>> any user accounts that have not logged into Remedy in X months.
>>>
>>> We have a multi-tenant ITSM 8.1 environment and do not have full
>>> control of our user base leaving procedures. So if someone with a
>>> Remedy account was to leave one of our customers and they do not
>>> notify us then that persons account will remain active. To mitigate
>>> against this we are planning to supply the customers with an active
>>> users report to check and want to include the last time they each
>>> logged on and any other useful information.
>>> There is the user-cache table which has a timestamp column but that
>>> only seems to be updated when the user account is updated/changed and
>>> not when they login.
>>>
>>> Any ideas how I could achieve this or how do you identify unused accounts?
>>>
>>> Thanks
>>> Tony
>>>
>>>
>>> _____________________________________________________________________
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>>
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