I have Remedy user 7.6/Developer 8. I set up several filters for notifications when a ticket is created, closed, or reassigned. They all have been working fine until here recently. I had the guys that work on the server to reset the remedy - mail exchange server. He said nothing seemed wrong with it. Usually when they do reset the server when receive all of our notifications immediately afterwards.
I tested my notification by setting a filter to set field in our transaction diary to capture when a ticket was opened. I created a ticket and bam...it fired off correct according to the transaction diary but I still didn't receive the notification through email that the ticket was created. Any ideas??? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
