Did the server restart or so the server admin says he did. Still doesn't work though. Yes, this is what I mentioned below...no worries.
Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, October 30, 2013 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy notifications Try restarting the Email service on your AR server. BMC Remedy Email Engine - Server Name. Or is that what you are saying you had restarted already? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Wednesday, October 30, 2013 3:56 PM To: arslist@ARSLIST.ORG Subject: Remedy notifications I have Remedy user 7.6/Developer 8. I set up several filters for notifications when a ticket is created, closed, or reassigned. They all have been working fine until here recently. I had the guys that work on the server to reset the remedy - mail exchange server. He said nothing seemed wrong with it. Usually when they do reset the server when receive all of our notifications immediately afterwards. I tested my notification by setting a filter to set field in our transaction diary to capture when a ticket was opened. I created a ticket and bam...it fired off correct according to the transaction diary but I still didn't receive the notification through email that the ticket was created. Any ideas??? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
