That's one of my problems though and I think it's stupid. I can do the development and admin but I don't have access to the config tool or email server. That's another dept...dumb right?
Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Wednesday, October 30, 2013 4:06 PM To: [email protected] Subject: Re: Remedy notifications Hi, Check your email Engine Logs, and check that Email Engine is running. If all else fails, I usually create a debug version of Email Engine that I run from the command line to see what actually happens. How to do this is detailed in the Email Engine PDF. You basically copy the startup script of today to an emailstartdebug.bat/emailddebug.sh version, and then add a -Dmail.debug=true to the startup. Then run the debug script from the command line. Best Regards - Misi, RRR AB, http://rrr.se > I have Remedy user 7.6/Developer 8. > > I set up several filters for notifications when a ticket is created, closed, > or reassigned. They all have been working fine until here recently. I had the > guys that work on the server to reset the remedy - mail exchange server. He > said nothing seemed wrong with it. Usually when they do reset the server when > receive all of our notifications immediately afterwards. > > I tested my notification by setting a filter to set field in our transaction > diary to capture when a ticket was opened. I created a ticket and bam...it > fired off correct according to the transaction diary but I still didn't > receive the notification through email that the ticket was created. Any > ideas??? > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
