ARS/ITSM 7.6.04 SP5/SP1. I have a user in Group A. He requested the ability to create Task Templates for his team, which I granted by giving him Task Process Config permissions. I even upgraded him from Task User to Task Manager to bypass any group boundaries for the short term.
When he logged back in, he now sees the links for Task Management on the flyout bar on his console. But when he opens either the Parent Application Template or Object link, he cannot return any entries on even an unqualified search, even though there are existing Templates assigned to Groups of which he is a member. The value in the Assignee Groups field of the Task Template also corresponds to permissions he has. He can select these Task Templates while in a Change, but can't see them to configure them. What am I missing in this setup? It isn't like Incident Templates that have Authored Groups; Task seems pretty straightforward. He also has Change Master permissions, FWIW. Rick Cook _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
