Hello All, 7.6.04 SP2
The Help Desk gets a large group of automatically generated Incidents with a generic Service of "automated ticket creation", they then need to do a modify all on these Incidents and assign en masse these Incidents with the correct assigned group, service, etc. All the rest of the fields appear to work fine with Modify All, but the 'Service*+' field gets the error "no entries in menu" after you select 'Modify All' and can't be modified en masse. Has anyone else seen this? I seem to remember something about 'Modify All' and certain fields with search menus. I thought one of you guys may remember and save me a few hours of research. Thanks in Advance, Jase _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
