Jase, I think I remember that field being dependent on either the Customer Company field being populated or the actually customer itself in the qualification of that menu.
Sent from my iPhone > On Nov 14, 2013, at 2:55 PM, "Brittain, Mark" <[email protected]> wrote: > > ** > Hi Jase, > > When you select the Service menu there is an active link > HPD:INC:SErviceCI_10_OnCREATESet that does a set field. If the set field > doesn’t fill in the fields 200000003, 303519300 the system no doubt assumes > the user typed something in. Don’t know what these fields are but you’ll be > able to find them in studio. > > All I did to get this was to turn on active link logging and select from the > Service Menu. Does this active link fire on mod-all? You may have to do some > more digging, but hope this gets you started. > > Mark > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Jase Brandon > Sent: Thursday, November 14, 2013 1:57 PM > To: [email protected] > Subject: Modify All and 'Service*+' field on HPD:Help Desk > > ** > Hello All, > 7.6.04 SP2 > > > The Help Desk gets a large group of automatically generated Incidents with a > generic Service of "automated ticket creation", they then need to do a modify > all on these Incidents and assign en masse these Incidents with the correct > assigned group, service, etc. All the rest of the fields appear to work fine > with Modify All, but the 'Service*+' field gets the error "no entries in > menu" after you select 'Modify All' and can't be modified en masse. Has > anyone else seen this? I seem to remember something about 'Modify All' and > certain fields with search menus. I thought one of you guys may remember and > save me a few hours of research. > > Thanks in Advance, > > Jase > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely for > the use of the individual or entity to which it is addressed. If you are not > the intended recipient of this E-mail, you are hereby notified that any > dissemination, distribution, copying, or action taken in relation to the > contents of and attachments to this E-mail is strictly prohibited and may be > unlawful. If you have received this E-mail in error, please notify the sender > immediately and permanently delete the original and any copy of this E-mail > and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
