Thanks Mark, Tauf and Mike - Mike - you wouldn't happen to have that defect number handy would you? :-)
On Thu, Nov 14, 2013 at 5:05 PM, Tomasiewicz, Mike (Information Technology) <[email protected]> wrote: > ** > > BMC has opened a defect for this very issue. > > > > Thanks! > > > > .: Mike T :. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Tauf Chowdhury > *Sent:* Thursday, November 14, 2013 2:05 PM > *To:* [email protected] > *Subject:* Re: Modify All and 'Service*+' field on HPD:Help Desk > > > > ** > > Jase, > > I think I remember that field being dependent on either the Customer > Company field being populated or the actually customer itself in the > qualification of that menu. > > Sent from my iPhone > > > On Nov 14, 2013, at 2:55 PM, "Brittain, Mark" <[email protected]> > wrote: > > ** > > Hi Jase, > > > > When you select the Service menu there is an active link > HPD:INC:SErviceCI_10_OnCREATESet that does a set field. If the set field > doesn’t fill in the fields 200000003, 303519300 the system no doubt assumes > the user typed something in. Don’t know what these fields are but you’ll be > able to find them in studio. > > > > All I did to get this was to turn on active link logging and select from > the Service Menu. Does this active link fire on mod-all? You may have to do > some more digging, but hope this gets you started. > > > > Mark > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Jase > Brandon > *Sent:* Thursday, November 14, 2013 1:57 PM > *To:* [email protected] > *Subject:* Modify All and 'Service*+' field on HPD:Help Desk > > > > ** > > Hello All, > > 7.6.04 SP2 > > > The Help Desk gets a large group of automatically generated Incidents with > a generic Service of "automated ticket creation", they then need to do a > modify all on these Incidents and assign en masse these Incidents with the > correct assigned group, service, etc. All the rest of the fields appear to > work fine with Modify All, but the 'Service*+' field gets the error "no > entries in menu" after you select 'Modify All' and can't be modified en > masse. Has anyone else seen this? I seem to remember something about > 'Modify All' and certain fields with search menus. I thought one of you > guys may remember and save me a few hours of research. > > Thanks in Advance, > > Jase > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > ------------------------------ > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely > for the use of the individual or entity to which it is addressed. If you > are not the intended recipient of this E-mail, you are hereby notified that > any dissemination, distribution, copying, or action taken in relation to > the contents of and attachments to this E-mail is strictly prohibited and > may be unlawful. If you have received this E-mail in error, please notify > the sender immediately and permanently delete the original and any copy of > this E-mail and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
