I was wondering is someone out there might have a document that I could use. We are standing up an ITSM 7.6.04 system right now. I'm trying to figure out what to assign each individual....I am looking for waht "best practices" might be for:
Helpdesk user Helpdesk - level 2 (supv. mgr) Support Group members Asset Mgt. Manager Asset Mgt. Users etc.... I'm not looking for the definitive guide (although if it exists, I can't seem to find it on the wonderful BMC support pages)....But anything that you could share would be most helpful! Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
