Thanks Jason, looks like an updated version of the older model.... I appreciate it!
Warren On Tue, Nov 26, 2013 at 2:20 PM, Jason Miller <[email protected]>wrote: > ** > The "ITSM 8.1 Permissions and Roles helper" might be helpful too: > https://communities.bmc.com/docs/DOC-24044 > > Jason > > > On Tue, Nov 26, 2013 at 11:03 AM, Warren R. Baltimore II < > [email protected]> wrote: > >> ** >> Natalie! >> >> Thank you, this is exactly what I was looking for! >> >> On Tue, Nov 26, 2013 at 2:01 PM, Stroud, Natalie K >> <[email protected]>wrote: >> >>> ** >>> >>> Warren: >>> >>> >>> >>> We assign general Support Group users as follows: >>> >>> · Incident User >>> >>> · Asset Viewer >>> >>> · Task User >>> >>> · Knowledge User >>> >>> >>> >>> Help Desk users >>> >>> · Support Group User (as above) >>> >>> · Broadcast Submitter for Service Desk group (Functional role) >>> >>> · Some, though not all, are Incident Masters because we have >>> multiple service desks >>> >>> >>> >>> Help Desk Supervisor >>> >>> · Help Desk User (as above) >>> >>> · Incident Master >>> >>> · Support Group Lead (Functional role) >>> >>> >>> >>> We aren’t doing asset management yet except in a sandbox-type >>> environment, so I can’t help you there. Note also that we have some >>> concerns about letting user have the functional role of Support Group >>> Admin, so we don’t currently use that role, though we are presently >>> evaluating it. >>> >>> >>> >>> Note, too, that there is some kind of person template you can use to >>> help speed this process up. >>> >>> >>> >>> Good luck! >>> >>> >>> >>> *Natalie Stroud* >>> >>> SAIC @ Sandia National Laboratories >>> >>> ARS-ITSM Reporting Specialist >>> >>> Albuquerque, NM USA >>> >>> [email protected] >>> >>> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 >>> >>> >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> [email protected]] *On Behalf Of *Warren R. Baltimore II >>> *Sent:* Tuesday, November 26, 2013 11:03 AM >>> *To:* [email protected] >>> *Subject:* [EXTERNAL] I've got the permission assigning blues.... >>> >>> >>> >>> ** >>> >>> I was wondering is someone out there might have a document that I could >>> use. We are standing up an ITSM 7.6.04 system right now. I'm trying to >>> figure out what to assign each individual....I am looking for waht "best >>> practices" might be for: >>> >>> >>> >>> Helpdesk user >>> >>> Helpdesk - level 2 (supv. mgr) >>> >>> Support Group members >>> >>> Asset Mgt. Manager >>> >>> Asset Mgt. Users >>> >>> etc.... >>> >>> >>> >>> I'm not looking for the definitive guide (although if it exists, I can't >>> seem to find it on the wonderful BMC support pages)....But anything that >>> you could share would be most helpful! >>> >>> >>> >>> Thanks! >>> >>> -- >>> Warren R. Baltimore II >>> Remedy Developer >>> 410-533-5367 >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 >> years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
