The "ITSM 8.1 Permissions and Roles helper" might be helpful too: https://communities.bmc.com/docs/DOC-24044
Jason On Tue, Nov 26, 2013 at 11:03 AM, Warren R. Baltimore II < [email protected]> wrote: > ** > Natalie! > > Thank you, this is exactly what I was looking for! > > On Tue, Nov 26, 2013 at 2:01 PM, Stroud, Natalie K <[email protected]>wrote: > >> ** >> >> Warren: >> >> >> >> We assign general Support Group users as follows: >> >> · Incident User >> >> · Asset Viewer >> >> · Task User >> >> · Knowledge User >> >> >> >> Help Desk users >> >> · Support Group User (as above) >> >> · Broadcast Submitter for Service Desk group (Functional role) >> >> · Some, though not all, are Incident Masters because we have >> multiple service desks >> >> >> >> Help Desk Supervisor >> >> · Help Desk User (as above) >> >> · Incident Master >> >> · Support Group Lead (Functional role) >> >> >> >> We aren’t doing asset management yet except in a sandbox-type >> environment, so I can’t help you there. Note also that we have some >> concerns about letting user have the functional role of Support Group >> Admin, so we don’t currently use that role, though we are presently >> evaluating it. >> >> >> >> Note, too, that there is some kind of person template you can use to help >> speed this process up. >> >> >> >> Good luck! >> >> >> >> *Natalie Stroud* >> >> SAIC @ Sandia National Laboratories >> >> ARS-ITSM Reporting Specialist >> >> Albuquerque, NM USA >> >> [email protected] >> >> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Warren R. Baltimore II >> *Sent:* Tuesday, November 26, 2013 11:03 AM >> *To:* [email protected] >> *Subject:* [EXTERNAL] I've got the permission assigning blues.... >> >> >> >> ** >> >> I was wondering is someone out there might have a document that I could >> use. We are standing up an ITSM 7.6.04 system right now. I'm trying to >> figure out what to assign each individual....I am looking for waht "best >> practices" might be for: >> >> >> >> Helpdesk user >> >> Helpdesk - level 2 (supv. mgr) >> >> Support Group members >> >> Asset Mgt. Manager >> >> Asset Mgt. Users >> >> etc.... >> >> >> >> I'm not looking for the definitive guide (although if it exists, I can't >> seem to find it on the wonderful BMC support pages)....But anything that >> you could share would be most helpful! >> >> >> >> Thanks! >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 > years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
