You can probably do something where the statushistory.time.resolved field is not null and the status is less than resolved.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Friday, January 10, 2014 9:51 AM To: [email protected] Subject: List Tickets That Have Been Reopened ITSM 764 sp2 Is there way to query for Incidents that have been reopened? I can get the list of Incidents that have been reopened and are currently still unresolved but need to be able to get all tickets, regardless of current status, that have been reopened. Thank you Frank Caruso _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
