Try the form HPD:HelpDesk_AuditLogSystem
Regards, Roney Samuel Varghese Sent from my iPhone > On Jan 10, 2014, at 9:58 AM, "Murnane, Phil" <[email protected]> wrote: > > Hi Frank, > > I don't remember the form name off the top of my head, but if you're talking > ITSM then I'm pretty sure there's a Push Fields filter on the HPD:Help Desk > form that fires whenever the Status field value changes and pushes a new > record into another form with some audit details. You should be able to > query this audit-like form for records where any give INC# has more than one > Status field change to Resolved or Closed. > > HTH, > --Phil > > ________________________________________ > From: Action Request System discussion list(ARSList) [[email protected]] On > Behalf Of Frank Caruso [[email protected]] > Sent: Friday, January 10, 2014 09:51 > To: [email protected] > Subject: List Tickets That Have Been Reopened > > ITSM 764 sp2 > > Is there way to query for Incidents that have been reopened? I can get the > list of Incidents that have been reopened and are currently still unresolved > but need to be able to get all tickets, regardless of current status, that > have been reopened. > > Thank you > > Frank Caruso > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
