Hi Frank, I don't remember the form name off the top of my head, but if you're talking ITSM then I'm pretty sure there's a Push Fields filter on the HPD:Help Desk form that fires whenever the Status field value changes and pushes a new record into another form with some audit details. You should be able to query this audit-like form for records where any give INC# has more than one Status field change to Resolved or Closed.
HTH, --Phil ________________________________________ From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of Frank Caruso [[email protected]] Sent: Friday, January 10, 2014 09:51 To: [email protected] Subject: List Tickets That Have Been Reopened ITSM 764 sp2 Is there way to query for Incidents that have been reopened? I can get the list of Incidents that have been reopened and are currently still unresolved but need to be able to get all tickets, regardless of current status, that have been reopened. Thank you Frank Caruso _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
