I need to get an understanding of the effort needed for creating an integration with 3rd party ticket system and Remedy through any method available OOTB (like API/Web Services…). I know BMC has Orchestrator and that there are other tools for this but my mission is to find away to do this without getting a new tool (...politics...). In this particular case are we talking about an integration to Oracle CMS if anyone has any experience of that.
Am I looking at few weeks of fun coding or years with tears and blood (assuming that the Business process is clear and not to complicated)? I need to be able to say 'Hey, managers with the budget, going down this road means that we have to calculate on at least X hours in development'. Regards Marika _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
