SRM does not allow guest users. BMC R&D wrote the workflow to enforce this.
-----Original Message----- From: Jason Miller <[email protected]> To: arslist <[email protected]> Sent: Thu, Jan 23, 2014 2:42 pm Subject: Re: Why do service requests require a Login ID? ** I haven't looked into using SRM without a Login ID. How does it work if you don't have a Login ID but do have a People record? If the person is not logged in with their account how is a person associated with their People record? Does it prompt them to enter their people ID or search for their People record by name? <a few minutes passed> So I did a quick test. I enabled allow guest users and was presented with a warning that "Logged in user not recognized...". and was sent back to the landing console. I created a People record for a test user but without the Login name I am not sure how to associated with the guest login. Jason On Wed, Jan 22, 2014 at 1:42 AM, patchsk <[email protected]> wrote: ** Hmm upon further review it seems like you actually do not need a login to use SRM. All you need is just a person record. And there is no license control at the system level, only paper licenses. In that case no idea why would a loginID be required for SR creation from Incident. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
