Cheers guys, The scenario I have is that end users without Login Ids call our service desk to report incidents. We have enabled the feature to "create service request on logging" - the idea being that all incidents and changes would have Service Requests allowing particular customer Managers to logon to the portal and use the business manager console to view the tickets that all their staff have logged.
Because the users calling our desk do not have Login IDs Remedy generates an Error saying that a Service Request cannot be created as the user does not have a Login ID. My query was why does a Service Request need a Login ID and is there an easy workaround. So far the best I have is to create a Login ID for each user - but we do not have a definitie list of possible users so I am looking at creating workflow that generates a login ID for each new People record created. Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
