Ah, thanks! I am getting a better idea of what you are trying to achieve. So the goal if for company/area manager to be able to review submitted issues (I remember that earlier in the discussion but didn't key in on it). So what you are doing doesn't sound too far-fetched. Are they only looking for Incident data or any of the apps (Change, Work Order, Problem)? If you need to be able to give them a requests from multiple apps then overall what you are trying to do makes sense since SRM is the consolidated Request interface.
Maybe it is the case that you just need to create a temporary randomish Login ID as John suggested for the sole purpose of fulfilling the Login ID requirement. Optionally is this something that could be handled with reporting (scheduled or on-demand)? With reports you wouldn't necessarily need to create SRM requests and could report on operating company or location information for the managers. Regarding the Business Manager Console I think this one of those things that underutilized by customers so it doesn't get much development attention. The concept is good but for whatever reason I don't think many organizations use it. We use it to allow the business to view status, assign and approval SRs before they fulfill to a CRQ. We found that we had to update it a bit to make it more useful for searching, better use the screen real estate and provide a little more data. There is a screen print here: http://ars-action-request-system.1.n7.nabble.com/SRM -Request-Detail-information-tp113935p113937.html. Maybe this will give you a few ideas. Jason On Fri, Jan 24, 2014 at 9:26 AM, SUBSCRIBE ARSLIST theReel <[email protected] > wrote: > Hi, > > We are a Managed Services Provider so at any one time we have 150 + > companies who each have their own staff coming and going. Potentially any > of these customers end users could call our hotline to log a fault. For > obivous reasons it is impractical for us to try and maintain a database of > potential callers. So when a person calls us for the first time our guys > create a People profile for this person. These end users also have no need > to access the SRM portal and so don't require a login ID or licence. > > Each of the companies have a manager and the requirement is to provide a > place that these managers can see the details of tickets that their staff > are logging. > > The idea was that we provide a single SRM logon to the Manager to access > the business manager console and to enable the feature that logs a service > request for each incideint/change logged. > > But I am quickly finding out that the Business Management Console leaves a > lot to be desired when using it for this purpose. > > Tony > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
