Hi pietro, Please let me know the version remedy system. If this is 7.6.04 or above , you need to create field overlay to.modify it. Regards
Shambo. On Monday, January 27, 2014, [email protected] <[email protected]> wrote: > Hi Folks > I would like to replace the three sub menu of 'Assignment' of the form HPD: > Help Desk Classic, trying to simulate the auto-assignment function. > > When I run the Developer Studio, and open the form HPD: Help Desk Classic I > realize that the fields "Assigned Support Company", "Assigned Support > Organizzation" and "Assigned Group" are locked and not editable. > > My idea is to replace the menu with custom menu that simulates the > behavior of > auto-assignment, perhaps without having to manually select "Assigned > Support > Company," "Assigned Support Organizzation", any ideas? > > I hope to be clear > thanks in advance > Pietro > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
