If you are using version 7.604+ try  creating overlays. 

Regards,
Roney

Sent from my iPhone

> On Jan 27, 2014, at 10:46 AM, "[email protected]" <[email protected]> 
> wrote:
> 
> Hi Folks 
> I would like to replace the three sub menu of 'Assignment' of the form HPD: 
> Help Desk Classic, trying to simulate the auto-assignment function.
> 
> When I run the Developer Studio, and open the form HPD: Help Desk Classic I 
> realize that the fields "Assigned Support Company", "Assigned Support 
> Organizzation" and "Assigned Group" are locked and not editable.
> 
> My idea is to replace the menu with custom menu that simulates the behavior 
> of 
> auto-assignment, perhaps without having to manually select "Assigned Support 
> Company," "Assigned Support Organizzation", any ideas?
> 
> I hope to be clear
> thanks in advance 
> Pietro
> 
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