Hi, Just a quick update this is a known error with 8.1 un patched version and few cases of 8.1 patch 2 as well.
We got a hotfix after raising a BMC ticket. I would suggest you trying that way even though I know your versions are not 8x. And BMC is known to move defects from one code line to another. There is also a windows patch which address something around this if I am to trust my memory its KA2577795. You can try windows patch first side by side hit the BMC support team with a ticket. Hope this helps.. Thanks, Vikrant On Jan 30, 2014 11:29 AM, "Sandeep Pandey" <[email protected]> wrote: > ** > Dear Joe, > > PID belongs to remedy application only. > > Regards, > Sandeep > > > On Thu, Jan 30, 2014 at 3:37 AM, Joe D'Souza <[email protected]> wrote: > >> ** >> >> What application does that PID belong to which opens the 25K connections? >> >> >> >> Joe >> >> >> >> >> ------------------------------ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Sandeep Pandey >> *Sent:* Wednesday, January 29, 2014 3:53 AM >> *To:* [email protected] >> *Subject:* Re: Open connection increasing >> >> >> >> ** >> >> Dear Joe, >> >> Thanks for your reply. >> >> There are more than 25k active connections showing and 90 % are in >> established state connection which are internal between local address >> (application) to foreign address (application) with duplicate PID. >> >> We don't have AIE and ITSM. WE just have custom application deployed over >> ARS 7.6.04 sp4. >> >> >> >> Kindly suggest why too much internal established connections showing. >> >> And its increasing and finally at some extent its not allowing other user >> to connect because exceeding connections. >> >> Even its not allowing to restart the ars services and finally we rebooted >> the server itself. >> >> >> >> -- >> Sandeep Pandey >> Remedy Developer >> >> >> >> >> >> On Tue, Jan 28, 2014 at 10:27 PM, Joe D'Souza <[email protected]> wrote: >> >> ** >> >> You have not specified open connections from what to what. I am assuming >> you mean the connection between the AR Server to the database. >> >> >> >> Yes there used to be a bug a few versions ago (very early versions of 7.0 >> and some of 6.x and some earlier ones too I think) with what used to be >> known as the EIE then (now AIE) where after a scheduled run of a data >> exchange to MS-SQL, the EIE engine would not close that connections and the >> next time the same schedule was to run, it would open another connection. >> BMC did fix that bug. Is this something similar? >> >> >> >> If so the work around until they fixed whatever it was that I had used >> was to stop the service from the command line using a windows scheduler >> (sort of a cron job), after the schedule was estimated to have finished it >> daily run. This killed the connection it opened. And then using another >> schedule, I started that service minutes before it was to run another >> schedule. >> >> >> >> You are on 76.04 SP4, and I do not think that EIE's successor AIE has a >> similar problem. So you would need to be more specific as to when you get >> these connections open, and when they fail to close if it is the connection >> to the database you are inferring. >> >> >> >> Joe >> >> >> ------------------------------ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Sandeep Pandey >> *Sent:* Tuesday, January 28, 2014 1:30 AM >> *To:* [email protected] >> *Subject:* Open connection increasing >> >> >> >> ** >> >> Dear List, >> >> There are huge number of open connections (netstat -a) in server and due to >> this arserver stops working. Following error getting in arerror log file. >> Most of the connections from application side only. >> >> >> >> Tue Jan 14 10:34:25 2014 390620 : Cannot establish a network connection to >> the AR System Plug-In server (ARERR 8760) >> >> >> >> >> >> >> >> Tue Jan 14 10:34:25 2014 RDC1-ERM-AP1 (5004) AREA : RPC: Miscellaneous >> tli error - System error (Connection refused). >> >> >> >> Environment: >> >> >> >> ARS 7.6.04 SP4 >> >> Windows 2k8 >> >> >> >> >> >> Do we need to do any specific configuration for this? Or this is existing >> bug/defect? >> >> Thanks in advance. >> >> -- >> Sandeep Pandey >> Remedy Developer >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > Sandeep Pandey > Remedy Developer | ITIL Practisioner > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
