The bad thing is I need IE 11 to solve a completely separate issue. The issue is my users want an easier way to put a screenshot into a ticket. The current process is: User gets an error in an app. Take a screenshot (PrtScn). Open up Word Paste the screenshot Save the file. Open the help desk web page to create a ticket and enters info needed. We have a button to add attachments, so the user clicks the button and adds the saved word file. Click submit to create the ticket.
Since we are on 7.6.04 I figured "Hey I can add a Rich Text field to the help desk form for them to paste into". I added the field on Dev and tried it. Take screenshot (PrtScn) Open up dev help desk page in FireFox Select the new screenshot field and paste; Eureka, the printscreen image is there (Found out it is an inline image <img src="data:image/png;base64,EncodedImageDataHere" alt=""> ) The problem comes in when I try it with IE. When I paste the screenshot image nothing appears. I open word and paste and the image is there, so I know it is in the buffer. Doing some Google searches I find out IE doesn't support accessing the buffer for anything except text until IE 11. Don't you just love working with computers on some days? Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of SUBSCRIBE ARSLIST theReel Sent: Friday, February 07, 2014 11:29 AM To: [email protected] Subject: Re: Caught Exception issue... (Mid Tier 8.1 Hotfixes) Thanks for the tips. My users are sick of hearing me tell them to clear their cahce, its the new Switch it Off Switch it On line. Not many of my users left on IE 8 at this stage and no chance of them reverting, I am having trouble telling them not to go to IE 11. Out of interest at what stage do people get the error? For me it seems to happen most when loading tables - the work info table in Incident form for example. Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
