Currently I'm using v8.1, but only recently came up from 7.1 where I'm also sure it (trigger on Return) worked.
My immediate recollection (which I'm guessing is wrong from what you're describing) is that "menu select" never did work on selection fields but only "on return". And I recall that this was always confusing to me because when the display type is "drop-down", you're essentially selecting from a menu. So why is the trigger "on return"? Always seemed weird. But if I am wrong and menu select did used to work, well, then at worst it's an inconvenience to identify and switch from "menu select" to "on return". At least workflow is "triggerable" on the action of checking (or unchecking) a checkbox. On Mon, Feb 17, 2014 at 1:36 PM, Joe D'Souza <jdso...@shyle.net> wrote: > ** > > Then it is perhaps not the Return. Its perhaps the Menu Select.. > > > > Play around with it - one of them do not work. This was from version > (whenever it was that check boxes came out) until 7.6.04. I have not worked > with 8.x to see if it is still the case with it. > > > > When I first noticed it not working in the very first version when check > boxes were out, I did exactly what you asked me to try. Changed display > type from radio to check box and it failed, but when I reversed, it worked > with no change in workflow. > > > > What version are you on? > > > > Joe > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Charlie Lotridge > *Sent:* Monday, February 17, 2014 4:30 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Friday Special, The First Post to the ARSList > > > > ** > > Hi Joe, > > > > Sure the Return trigger works with checkboxes, and exactly as though it > were a drop-down or a radio button (in fact, I suspect the underlying > mechanism is completely divorced from the "display type" of the selection > field). > > > > Try this: > > > > Create a selection field with the display type initially set to Radio > Button, then create an Return triggered AL that does something (a message, > say). Make sure it works. > > > > Then, switch the display type to checkbox. It should still work. > > > > I use this mechanism (Return triggered AL's on checkboxes) extensively. > I'm quite sure it works. > > > > Or perhaps I'm misunderstanding the problem you're describing...? > > > > -charlie > > > > On Mon, Feb 17, 2014 at 1:20 PM, Joe D'Souza <jdso...@shyle.net> wrote: > > ** > > I could not understand the benefit (still do not) of checkboxes over radio > buttons, at least the way they functionally work in the ARS. I'll explain.. > > > > Sure they are an extension to Radio Buttons in the sense that in the GUI, > they are squared up and only a single checkbox option per check box field. > > > > I get that. > > > > What I do not get is why would certain functionality like that of the > action 'Return' not work with checkboxes on selection of its value, as it > would if it were a Radio Button. If that is by design, what really was the > purpose of deprecating those functions from checkboxes but making them > available on a single value radio button? > > > > Joe > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Reiser, John J > *Sent:* Monday, February 17, 2014 1:55 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Friday Special, The First Post to the ARSList > > > > I've been working Remedy since before the "dark days". > > I started with ARS 2.0 and ARtext 1.5x in late 1994. I cheered when > checkboxes were announced until they showed us that they were square single > choice radio buttons, but I digress. > > All custom all the time. > > I lost my original enrollment date in ARSList when an overzealous Exchange > server rejected every posting as spam but Dan got me back online quickly. > > I didn't want to leave 4.5.2 and now I'm faced with weaning people off of > 7.6.0x for the Mid Tier. > > I've come to accept the Dev Studio but still work with Les' ARUtilities > and Misi's RRR tools to get things done. > > Good times, good times. > > Thank you, > > --- > John J. Reiser > Remedy Developer/Administrator > > Senior Software Development Analyst > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > *Sent:* Friday, February 14, 2014 4:13 PM > *To:* arslist@ARSLIST.ORG > *Subject:* EXTERNAL: Re: Friday Special, The First Post to the ARSList > > > > ** > > I wonder how many List members are from 2000 or earlier > > > > Some of us are still 100% pure custom (no CMDB, no ITSM) > > Fred > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Daniel > *Sent:* Friday, February 14, 2014 3:04 PM > *To:* arslist@ARSLIST.ORG > *Subject:* ADM: Friday Special, The First Post to the ARSList > > > > ** > > Well, me being me I have chosen a random Friday for this. I was a bit busy > on the true anniversary date. > > So, for fun, I thought I would repost the first post to the ARSlist, which > of course was me. I took the liberty of correcting my spelling errors. > > > > For the newbies on the list, the ones that joined after around 1995, > originally there was no Help Desk or ITSM suite, at some point Remedy Corp. > created a Help Desk template. We created our own Help Desk from scratch, > which of course with the Remedy Admin tool didn't take long J 21 years > ago we had a 3.5GL that provided more functionality to developers than > Service Now has created so far for it's developers, but I digress. > > > > ... Dan > > > > --------------------------------- > > > > Date: Tue, 2 Nov 1993 10:03:20 -0500 > > From: "Daniel Bloom, Senior Consultant, CCIS/Help Services" < > dan...@yorku.ca> > > Subject: Welcome > > To: arsl...@orion.yorku.ca > > Errors-To: postmas...@orion.yorku.ca > > Reply-To: arsl...@orion.yorku.ca > > Message-Id: <9311021003.zm18...@afep.yorku.ca> > > X-Envelope-To: d...@remedy.com > > X-Mailer: Z-Mail (2.1.5 20sep93) > > Status: RO > > > > > > I've just noticed that there are currently 27 registrants to the list, but > no > > one has ever sent a note to it! Hence this note..... > > > > Welcome to the ARS List, primarily for the discussion of ARS related > issues by > > those members of the HelpDesk list that are running this product. It is > *not* > > meant to replace the HelpDesk list, nor act as a clearing house of problems > > that should be directed to Technical Support at > > Remedy Corp. Sometimes it > > could be quicker than waiting for a response from Remedy Corp. and > obviously > > we have the practical experience in using the product for real world > situations. > > > > > > The first item that should be taken care of is the following: > > > > I invited Remedy Corporation to join us. They are represented by Doug > Mueller, > > I believe officially a VP of the company, but in reality the backbone of > the > > creation of the product. We couldn't do better. > > > > I warned Doug that if Remedy listens to, or at their own discretion > > participates in, discussions that they will have to take the bad with the > good, > > and without retribution if they don't like what we say. > > > > Since it was an arbitrary decision by me to include them, I would like a > vote > > on the subject. Could you all send a vote in to dan...@yorku.ca > > on Remedy inclusion/exclusion. > > > > Also, we should decide on posting a list to the list of all our members > from > > time to time so we know who we all are. Perhaps if you all include whether > > you agree/disagree with posting a list to this list. > > > > Once again, welcome to you all, and I look forward to a useful and fun > exchange > > of information. > > > > Just a quick statement of our use. We purchased the product around April > 1992, > > and went production with it in Nov. 1992. We are about to have our first > > birthday of regular use. We have 5 production schemas, and are working on > > another 5 to become production soon. One server: UNIX /Sun equivalent/ > > with the run time SYBASE module as the data base engine. We use it as our > > problem tracker, major system problem alert, manuals data base, account > tracker > > and shortly we will keep track of internal course registrations. > > ... dan > > > > > > > > Dan Bloom, Senior Consultant, CCIS/Help Services > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
