I, too started Remedy AR System development in 1995 on version 2.x on an HP-UX/Oracle platform.
One had to be quite creative back then as I believe that Query (Search) menus didn't even exist. * Push fields were done by creating and attaching a macro to an active link..(even earlier a call to some program called "setAnyField", I think) * Both the fields AND form were one solid color in the User Tool * Buttons with the same name had to be stacked one on top of the other if one wanted different actions to fire on the same click. * There was no "Else" action. * There were no trim fields. * No join forms * There were five objects (Form, menu, active link, filter, escalation), period. * There were two menu types [character or file] * A windows version of the Admin Tool did not exist. We've come a long way. Thanks, Dan and any partners for giving us this forum. Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, February 17, 2014 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Friday Special, The First Post to the ARSList ** June 1995 ARSlist later that year Went through several training classes (mgmt believed in those then) and then worked with a very experienced contractor/developer before being allowed to do easy things ... lol ... he was cautious. Lucky enough at two long term companies and a 2 yr stint as a contractor, to remain a 'custom' developer in enterprise systems. Of course during the whole time always an administrator, tester, project manager, guidance counselor, trimmer of the herd of requests, crystal ball interpreter, salesperson, defender etc. On Mon, Feb 17, 2014 at 12:55 PM, Reiser, John J <john.j.rei...@lmco.com<mailto:john.j.rei...@lmco.com>> wrote: ** I've been working Remedy since before the "dark days". I started with ARS 2.0 and ARtext 1.5x in late 1994. I cheered when checkboxes were announced until they showed us that they were square single choice radio buttons, but I digress. All custom all the time. I lost my original enrollment date in ARSList when an overzealous Exchange server rejected every posting as spam but Dan got me back online quickly. I didn't want to leave 4.5.2 and now I'm faced with weaning people off of 7.6.0x for the Mid Tier. I've come to accept the Dev Studio but still work with Les' ARUtilities and Misi's RRR tools to get things done. Good times, good times. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Grooms, Frederick W Sent: Friday, February 14, 2014 4:13 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: EXTERNAL: Re: Friday Special, The First Post to the ARSList ** I wonder how many List members are from 2000 or earlier Some of us are still 100% pure custom (no CMDB, no ITSM) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Friday, February 14, 2014 3:04 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: ADM: Friday Special, The First Post to the ARSList ** Well, me being me I have chosen a random Friday for this. I was a bit busy on the true anniversary date. So, for fun, I thought I would repost the first post to the ARSlist, which of course was me. I took the liberty of correcting my spelling errors. For the newbies on the list, the ones that joined after around 1995, originally there was no Help Desk or ITSM suite, at some point Remedy Corp. created a Help Desk template. We created our own Help Desk from scratch, which of course with the Remedy Admin tool didn't take long :) 21 years ago we had a 3.5GL that provided more functionality to developers than Service Now has created so far for it's developers, but I digress. ... Dan --------------------------------- Date: Tue, 2 Nov 1993 10:03:20 -0500 From: "Daniel Bloom, Senior Consultant, CCIS/Help Services" <dan...@yorku.ca<mailto:dan...@yorku.ca>> Subject: Welcome To: arsl...@orion.yorku.ca<mailto:arsl...@orion.yorku.ca> Errors-To: postmas...@orion.yorku.ca<mailto:postmas...@orion.yorku.ca> Reply-To: arsl...@orion.yorku.ca<mailto:arsl...@orion.yorku.ca> Message-Id: <9311021003.zm18...@afep.yorku.ca<mailto:9311021003.zm18...@afep.yorku.ca>> X-Envelope-To: d...@remedy.com<mailto:d...@remedy.com> X-Mailer: Z-Mail (2.1.5 20sep93) Status: RO I've just noticed that there are currently 27 registrants to the list, but no one has ever sent a note to it! Hence this note..... Welcome to the ARS List, primarily for the discussion of ARS related issues by those members of the HelpDesk list that are running this product. It is *not* meant to replace the HelpDesk list, nor act as a clearing house of problems that should be directed to Technical Support at Remedy Corp. Sometimes it could be quicker than waiting for a response from Remedy Corp. and obviously we have the practical experience in using the product for real world situations. The first item that should be taken care of is the following: I invited Remedy Corporation to join us. They are represented by Doug Mueller, I believe officially a VP of the company, but in reality the backbone of the creation of the product. We couldn't do better. I warned Doug that if Remedy listens to, or at their own discretion participates in, discussions that they will have to take the bad with the good, and without retribution if they don't like what we say. Since it was an arbitrary decision by me to include them, I would like a vote on the subject. Could you all send a vote in to dan...@yorku.ca<mailto:dan...@yorku.ca> on Remedy inclusion/exclusion. Also, we should decide on posting a list to the list of all our members from time to time so we know who we all are. Perhaps if you all include whether you agree/disagree with posting a list to this list. Once again, welcome to you all, and I look forward to a useful and fun exchange of information. Just a quick statement of our use. We purchased the product around April 1992, and went production with it in Nov. 1992. We are about to have our first birthday of regular use. We have 5 production schemas, and are working on another 5 to become production soon. One server: UNIX /Sun equivalent/ with the run time SYBASE module as the data base engine. We use it as our problem tracker, major system problem alert, manuals data base, account tracker and shortly we will keep track of internal course registrations. ... dan Dan Bloom, Senior Consultant, CCIS/Help Services _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ---------------------------------------------------------------------- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
