I started sometime in 1998, version 3.0 I think, been awhile. Bounced between custom and out of the box, depended on what company I was working at. Worked on both *nix and Win platforms. Got to meet and in some cases work with many of you; particularly if you worked in the Tri-state area or you been to RUGs Hard to believe it's been over 15 years.
Good times. Ben Cantatore Remedy Architect Bed Bath & Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: "Reiser, John J" <[email protected]> To: [email protected], Date: 02/17/2014 01:56 PM Subject: Re: Friday Special, The First Post to the ARSList Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** I?ve been working Remedy since before the ?dark days?. I started with ARS 2.0 and ARtext 1.5x in late 1994. I cheered when checkboxes were announced until they showed us that they were square single choice radio buttons, but I digress. All custom all the time. I lost my original enrollment date in ARSList when an overzealous Exchange server rejected every posting as spam but Dan got me back online quickly. I didn?t want to leave 4.5.2 and now I?m faced with weaning people off of 7.6.0x for the Mid Tier. I?ve come to accept the Dev Studio but still work with Les? ARUtilities and Misi?s RRR tools to get things done. Good times, good times. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Friday, February 14, 2014 4:13 PM To: [email protected] Subject: EXTERNAL: Re: Friday Special, The First Post to the ARSList ** I wonder how many List members are from 2000 or earlier Some of us are still 100% pure custom (no CMDB, no ITSM) Fred From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of Daniel Sent: Friday, February 14, 2014 3:04 PM To: [email protected] Subject: ADM: Friday Special, The First Post to the ARSList ** Well, me being me I have chosen a random Friday for this. I was a bit busy on the true anniversary date. So, for fun, I thought I would repost the first post to the ARSlist, which of course was me. I took the liberty of correcting my spelling errors. For the newbies on the list, the ones that joined after around 1995, originally there was no Help Desk or ITSM suite, at some point Remedy Corp. created a Help Desk template. We created our own Help Desk from scratch, which of course with the Remedy Admin tool didn?t take long J 21 years ago we had a 3.5GL that provided more functionality to developers than Service Now has created so far for it?s developers, but I digress. ? Dan --------------------------------- Date: Tue, 2 Nov 1993 10:03:20 -0500 From: "Daniel Bloom, Senior Consultant, CCIS/Help Services" < [email protected]> Subject: Welcome To: [email protected] Errors-To: [email protected] Reply-To: [email protected] Message-Id: <[email protected]> X-Envelope-To: [email protected] X-Mailer: Z-Mail (2.1.5 20sep93) Status: RO I've just noticed that there are currently 27 registrants to the list, but no one has ever sent a note to it! Hence this note..... Welcome to the ARS List, primarily for the discussion of ARS related issues by those members of the HelpDesk list that are running this product. It is *not* meant to replace the HelpDesk list, nor act as a clearing house of problems that should be directed to Technical Support at Remedy Corp. Sometimes it could be quicker than waiting for a response from Remedy Corp. and obviously we have the practical experience in using the product for real world situations. The first item that should be taken care of is the following: I invited Remedy Corporation to join us. They are represented by Doug Mueller, I believe officially a VP of the company, but in reality the backbone of the creation of the product. We couldn't do better. I warned Doug that if Remedy listens to, or at their own discretion participates in, discussions that they will have to take the bad with the good, and without retribution if they don't like what we say. Since it was an arbitrary decision by me to include them, I would like a vote on the subject. Could you all send a vote in to [email protected] on Remedy inclusion/exclusion. Also, we should decide on posting a list to the list of all our members from time to time so we know who we all are. Perhaps if you all include whether you agree/disagree with posting a list to this list. Once again, welcome to you all, and I look forward to a useful and fun exchange of information. Just a quick statement of our use. We purchased the product around April 1992, and went production with it in Nov. 1992. We are about to have our first birthday of regular use. We have 5 production schemas, and are working on another 5 to become production soon. One server: UNIX /Sun equivalent/ with the run time SYBASE module as the data base engine. We use it as our problem tracker, major system problem alert, manuals data base, account tracker and shortly we will keep track of internal course registrations. ... dan Dan Bloom, Senior Consultant, CCIS/Help Services _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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