Fred,

If I add the name to the Mid-Tier would I then have Two of everything in the 
midtier? (One for each "server")


Ken.

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Thursday, February 20, 2014 12:58 PM
To: [email protected]
Subject: Re: Email link server alias

**
Add to your ar.conf (ar.cfg) the IP-Name entry
   Server-Name: hubprmap2
   IP-Name: hubprmap.AD.HubbellPlano.com
This will allow the AR Server to know itself by both names.  You can have as 
many IP-Name entries as needed.


And you will probably need to add to your Mid-Tier the old server name and 
maybe a DNS alias or hosts file entry from the old name to the new

Fred


From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Cecil, Ken
Sent: Thursday, February 20, 2014 11:34 AM
To: [email protected]<mailto:[email protected]>
Subject: Email link server alias

**
When doing a migration to a new AR server, is there a way to handle all of the 
links that people have in existing email notifications? They will be pointing 
to the old server name that no longer exists.

For example here is an existing link someone may have in an email
http://servicedesk.hubbell.com/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=hubprmap.AD.HubbellPlano.com&eid=NTS000001013978

Here's what one generated from the new server would be like.
http://servicedesk.hubbell.com/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=hubprmap2&eid=NTS000001013978

Is there a way to use server alias or something like that so that the old links 
could still function?

Ken.



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