Good morning, afternoon and evening all,
I just got asked if there was a way to access our Remedy/ITSM system outside of the corporate network, if there are no parts (i.e. mid-tiers) in the DMZ. They are thinking that they can use some magic with SSO and federation to do this. We are using the JSS plugin (which is great) for our ITSM 7.6.4. system. So my first answer is no, one would need to have a mid-tier (or even an arserver) on a box in the DMZ and then give a method to access that system or open a firewall port (not very safe). However, as I get older I have started to ask if I might be wrong., maybe someone else has found a way to do this. So is there some method where one could access the system if they were not on the corporate network (and a firewall was blocking access to the system inside the network). Also I remember a doc, that BMC produced, that showed how to build out a system that would have external access. So if someone has an idea what it might be. Let me know. As always take care and be well, Howard _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
