What about using a web service? I haven't played with SRM other than a prelim run a couple of years ago but its worth a shot and also already built into Remedy.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Tuesday, February 25, 2014 11:09 AM To: [email protected] Subject: Opening SRM to accept variables from external applications ** Good morning, We're working on a plan to allow SRM to accept data from external applications being passed to a form. This may be a wild goose chase but I thought I'd get input from here to see if anyone has done something like this. Basically, we have some JavaScript to enable a listener that we can theoretically use to accept values from an external source (which also has built in security to verify the host that's passing the data.) What I was thinking is that we take that JavaScript, and embed it into the Web Header Content section of the Default Administrator View on SRS:SREC_ProvideInformation or maybe one of the JavaScript libraries used by SRM. At that point, the external application can call the SRM form via a direct URL and also pass these fields along so it gets pre-populated with data from the external system. Has anyone done something like this? If so, do you have a better way or does this seem on the right track? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
