I looked into that recently. Unfortunately the web service for SRM doesn't include any way of mapping to questions. What we're trying to do is have our identity management system kick that creates IDs kick off a request to our hardware and software request form (which is in Remedy) but since these are for new workers in our organization there is a lot of common data being entered at once that doesn't exist in a database we have access to yet. They'll be passing us stuff like first name, last name, manager name, department, etc.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Tuesday, February 25, 2014 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Opening SRM to accept variables from external applications ** What about using a web service? I haven't played with SRM other than a prelim run a couple of years ago but its worth a shot and also already built into Remedy. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 25, 2014 11:09 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Opening SRM to accept variables from external applications ** Good morning, We're working on a plan to allow SRM to accept data from external applications being passed to a form. This may be a wild goose chase but I thought I'd get input from here to see if anyone has done something like this. Basically, we have some JavaScript to enable a listener that we can theoretically use to accept values from an external source (which also has built in security to verify the host that's passing the data.) What I was thinking is that we take that JavaScript, and embed it into the Web Header Content section of the Default Administrator View on SRS:SREC_ProvideInformation or maybe one of the JavaScript libraries used by SRM. At that point, the external application can call the SRM form via a direct URL and also pass these fields along so it gets pre-populated with data from the external system. Has anyone done something like this? If so, do you have a better way or does this seem on the right track? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
