Hi - Tom the newby again, working on migrating our company from BMC SDE to Remedy. My next major challenge is how to implement the 100 or so custom SDE Incident forms that we created over the years, into Remedy. In SDE it is quite easy to implement custom incident forms, you can even use the same fields on multiple forms! Just design them, give them an Incident Type, throw them under nav bar and off you go. Unfortunately (or fortunately depending upon your perspective) this doesn't appear to fit well with Remedy's architecture. We do have someone helping us through this process and I wanted to throw an idea out to the group and get some feed back. The current plan is to 1) Load up the Remedy "Incident Type list" with the ones we have in SDE. 2) Create a custom tab on the HPD:Help Desk form for each of our custom SDE forms containing the required fields 3) Based upon the Incident Type selected, expose the proper custom tab (the other ones remain hidden), enabling the user to add the additional data required for the incident type selected
It works in theory and I have one mocked up in dev but my concern is since I cannot use the same field under more than one tab (remeber in SDE I could use the same field on multiple forms), I am going to end up with quite a few (100 +) custom fields on the Help Desk form. Comments? Has anyone else had this challange and solved it a differnt way? Thanks, Tom _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
