You may want to look at "BMC Service Request Management". Thanks Mahesh
On Tue, Feb 25, 2014 at 3:22 PM, Tom Siegel <[email protected]> wrote: > Hi - Tom the newby again, working on migrating our company from BMC SDE to > Remedy. My next major challenge is how to implement the 100 or so custom > SDE Incident forms that we created over the years, into Remedy. In SDE it > is quite easy to implement custom incident forms, you can even use the same > fields on multiple forms! Just design them, give them an Incident Type, > throw them under nav bar and off you go. Unfortunately (or fortunately > depending upon your perspective) this doesn't appear to fit well with > Remedy's architecture. We do have someone helping us through this process > and I wanted to throw an idea out to the group and get some feed back. The > current plan is to > 1) Load up the Remedy "Incident Type list" with the ones we have in SDE. > 2) Create a custom tab on the HPD:Help Desk form for each of our custom > SDE forms containing the required fields > 3) Based upon the Incident Type selected, expose the proper custom tab > (the other ones remain hidden), enabling the user to add the additional > data required for the incident type selected > > It works in theory and I have one mocked up in dev but my concern is since > I cannot use the same field under more than one tab (remeber in SDE I could > use the same field on multiple forms), I am going to end up with quite a > few (100 +) custom fields on the Help Desk form. > > Comments? > > Has anyone else had this challange and solved it a differnt way? > > Thanks, > > Tom > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
