> > Seems like my earlier reply went to black hole. > > Since you have Incident already ironed out, most of the foundation data is > shared across the modules. > Assuming you intend to use the system as is without much customizations. > I would say after the implementation you need > --One FTE for > Incident,Problem,Change,Tasks,Installs,Patching,PerfTuning,SSO etc.. > --One FTE for Asset,CMDB,ADDM. > --One junior/shared resource to handle day to day user queries/people > profiles and other data related tasks. > > During implementation depending on your project timelines you might have > to add in one or two temp resource for Asset,CMDB,ADDM. > These are the only modules that are labor intensive as there are more > moving parts and the tool will always have some kind of > issues,crashes,bugs,surprises and you always need to hack around. > >
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