This is a standard rejection workflow and it does not capture who did the rejection. You will need to create a customization off of the Signature form to capture the specific person that cancels the Change.
-----Original Message----- From: Suresh Loganathan <[email protected]> To: arslist <[email protected]> Sent: Fri, Apr 11, 2014 9:59 am Subject: Remedy Application Service showing in Submitter and Last Modified Field ** Team, Having a big issue in my remedy environment with "Remedy Application Service" and " AR_Escalator". Believe, it's an Out Of Box behaviour. Scenario: 1, if we reject the change from CHG:Infrastructure Change form. The work info submitter field showing as Remedy Application Service. It's creating a confusion who reject the change. Have tried with logs enable with Escalation, ACTL and FLTR. Do we have any option to fix this change via configuration work? Kindly advise. Regards, Suresh Loganathan. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
