Roger/Tauf, Thanks for the information.The ways are 1. Check the info with audit log and 2. create customization.
am I right? Any idea about AR_Escalator? Recently, we can see the info from people form. Regards, Suresh Loganathan. On Apr 11, 2014 7:44 PM, "Roger Justice" <[email protected]> wrote: > ** This is a standard rejection workflow and it does not capture who did > the rejection. You will need to create a customization off of the Signature > form to capture the specific person that cancels the Change. > > > -----Original Message----- > From: Suresh Loganathan <[email protected]> > To: arslist <[email protected]> > Sent: Fri, Apr 11, 2014 9:59 am > Subject: Remedy Application Service showing in Submitter and Last Modified > Field > > ** > Team, > Having a big issue in my remedy environment with "Remedy Application > Service" and " AR_Escalator". > Believe, it's an Out Of Box behaviour. Scenario: 1, if we reject the > change from CHG:Infrastructure Change form. The work info submitter field > showing as Remedy Application Service. > It's creating a confusion who reject the change. Have tried with logs > enable with Escalation, ACTL and FLTR. > Do we have any option to fix this change via configuration work? Kindly > advise. > Regards, > Suresh Loganathan. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
